Coral Coast Divers Cancellation& Refund Policy
At Coral Coast Divers, we strive to provide you with exceptional dive experiences and services. To ensure smooth operations and uphold the highest standards of safety, we have established the following cancellation policy:
- Deposit Requirement: To secure your dive reservation, a 50% deposit of the total cost is required at the time of booking. This deposit is non-refundable unless Coral Coast Divers cancels the scheduled day of diving due to reasons such as inclement weather, equipment issues, boat problems, or other unforeseen circumstances.
- Cancellation by Coral Coast Divers: In the event that Coral Coast Divers must cancel a scheduled dive day for any reason, we will provide a full refund of your deposit or offer the option to reschedule your dive to a mutually agreeable date, subject to availability.
- Cancellation by Divers: If you, the diver, need to cancel your reservation for any reason, please notify us as soon as possible. Cancellations made at least 48 hours before the scheduled dive will not incur any additional charges beyond the non-refundable deposit.
- Late Cancellation or No-Show: Cancellations or no-shows on the day of the dive will result in forfeiture of the full deposit.
- Balance Payment: The remaining balance of your dive rate is due upon arriving at the dive center, prior to your scheduled dive. Failure to provide full payment may result in the cancellation of your reservation, and the deposit will be non-refundable.
- Modification of Reservations: We understand that plans may change. If you need to modify your reservation, please contact us as early as possible. We will do our best to accommodate your requests, subject to availability.
- Weather and Safety Considerations: The safety of our divers is our top priority. In the event of adverse weather conditions or other safety concerns, Coral Coast Divers reserves the right to cancel or reschedule dives for the safety of all participants. In such cases, your deposit will be fully refunded, or you may choose to reschedule.
- Cancellation of Second Dive: Dive day rates are not billed per tank. The cost is for the full experience, staff, and trip. In the event that the second dive gets cancelled. Because of unforseen reasons there is no refund for the second tank dive
We highly recommend that all divers consider purchasing travel insurance to cover unforeseen circumstances that may affect their dive plans.
Coral Coast Divers is committed to providing you with exceptional dive experiences while prioritizing safety and customer satisfaction. We appreciate your understanding of our cancellation policy, which allows us to maintain the highest standards of service and safety for all our divers.
If you have any questions, please do not hesitate to contact us at [email protected] we will be more than happy to answer any of your questions.